Shipping policy
Shipping Policy
At PRIVON, we are committed to delivering your orders quickly, safely, and reliably across India and worldwide.
1. Trusted Shipping Partners
To ensure fast and secure delivery, we work with leading courier partners including:
- Blue Dart
- Delhivery
- Ekart
- Amazon Shipping
Courier selection may vary depending on your location and service availability.
2. Order Processing & Dispatch
- Orders are generally dispatched within 24 working hours
- Orders placed on Sundays or public holidays may be processed on the next working day
- During high-demand periods, dispatch timelines may be slightly extended
3. Estimated Delivery Timelines
|
Location |
Estimated Delivery Time |
|
Metro Cities |
1–3 working days |
|
Rest of India |
3–5 working days |
|
North East & J&K |
3–8 working days |
Delivery timelines are estimates and may vary due to:
- weather conditions,
- courier delays,
- remote area restrictions,
- public holidays or unforeseen operational issues.
4. Order Tracking
Once your order is shipped, tracking details will be shared via:
- SMS
Customers can track their shipment status using the tracking link shared after dispatch.
5. Shipping Charges
Domestic Orders
- Free shipping is available on all products
International Orders
We offer international shipping through carriers such as:
- India Post
- FedEx
International shipping charges vary depending on:
- destination country,
- package weight,
- and delivery service selected.
International payment assistance may be provided through PayPal support over WhatsApp.
6. Shipping Insurance & Safety
All shipments are packed carefully and insured against transit loss or damage.
In case of:
- transit damage,
- missing items,
- or wrong product delivery,
customers are requested to provide:
- clear package photos,
- product images,
- and unboxing video proof
to help us resolve the issue quickly.
7. Order Modifications
- Order modifications or cancellations are possible before dispatch only
- Once the shipment is dispatched, cancellation or address modification may not be possible
8. International Shipping
We proudly ship our products worldwide wherever courier services are available.
International customers are responsible for:
- customs duties,
- import taxes,
- or local clearance charges applicable in their country.
9. Need Help?
Our support team is happy to assist you.
📞 WhatsApp Support: +91 9023645848
📧 Email: info@privon.in
⏰ Support Hours: Monday – Saturday, 10 AM – 7 PM