Refund policy

Returns, Replacements & Warranty Policy

At PRIVON, we are committed to delivering genuine, high-quality products backed by reliable customer support.

If you receive:

  • A damaged product
  • Wrong item
  • Manufacturing defect
  • Or a product significantly different from what was ordered

our support team will assist you with a replacement, exchange, or suitable resolution as per the eligibility mentioned on the product page.

We believe in transparent and fair support for every customer.

1. Return & Exchange Eligibility

Every product page clearly mentions its support eligibility below the Add to Cart button:

  • Return + Refund Available
  • Return + Exchange Available
  • Exchange Only
  • Non-Returnable

Customers are advised to review the eligibility carefully before placing the order.

2. 7-Day Replacement & Exchange Window

Requests for return, replacement, or exchange must be submitted within 7 days from the date of delivery.

To request support, please email us at: info@privon.in

Eligibility Conditions

To qualify for return or exchange support:

  • Product must be unused and in proper condition
  • No installation damage, scratches, burns, or physical alterations
  • Original packaging, tags, manuals, and accessories must be included
  • Clear unboxing video is required for claim verification
  • Only one return/replacement request is allowed per order ID

3. Unboxing Video Requirement

To help us process claims quickly and fairly, customers are requested to record a clear unboxing video while opening the package.

Claims related to:

  • Damaged products
  • Wrong items
  • Missing accessories
  • Transit damage

may not be approved without proper unboxing proof.

4. Logistics & Reverse Shipping Charges

Reverse logistics charges may apply in cases including:

  • Change of mind
  • Wrong product selection
  • Compatibility mismatch
  • Exchange for another product
  • Customer-preference returns

FREE Reverse Pickup Applicable When:

  • Wrong product received
  • Damaged product received
  • Verified manufacturing defect received

5. Reverse Pickup Process

  • Reverse pickup will be attempted up to 2 times
  • Pickup availability depends on serviceability at your pincode
  • If reverse pickup is unavailable or unsuccessful, customers may be requested to self-ship the product to our warehouse

Products should be packed securely to avoid transit damage during reverse shipping.

6. Refund Policy

Prepaid Orders

Refunds are processed to the original payment method after successful quality inspection (QC).

Cash on Delivery (COD) Orders

Refund amount will be transferred via UPI after successful quality inspection (QC).

 

7. Warranty Support Policy

For warranty-related support, customers can directly contact us through:

📞 WhatsApp Support: +91 9023645848
📧 Email: info@privon.in

Required Details for Warranty Claims

Customers may be required to provide:

  • Purchase invoice
  • Issue photos/videos
  • Product serial number
  • Troubleshooting details

If a manufacturing issue is found, the defective product may be picked up from the customer’s address for quality inspection. Repair or replacement support will be provided at the earliest possible time.

The brand reserves the right to:

  • Repair
  • Replace
  • Or reject the claim after inspection

8. Resolution Timelines

Estimated timelines may vary depending on location and product category.

Process

Estimated Timeline

Claim review & approval

Within 24 working hours

Reverse pickup arrangement

1–2 working days

Repair / Replacement Process

1–2 working days

Refund after QC

3–7 working days

9. Need Help?

Our support team is happy to assist you.

📞 WhatsApp Support: +91 9023645848
📧 Email: info@privon.in
⏰ Support Hours: Monday – Saturday, 10 AM – 7 PM